FAQ
What does Power and Pedal sell?
Power and Pedal offers a range of products through our online store. Product details, specifications, availability, and pricing are displayed on each product page.
Are your products new?
Product condition is described on the applicable product page. If you have questions about a specific product before ordering, please contact our customer service team.
How long does order processing take?
Orders are generally processed within 0–1 business days after payment has been successfully confirmed.
How long does shipping take?
After your order has been processed, standard delivery generally takes 3–7 business days.
Do you offer free shipping?
Shipping costs and any available free-shipping offers are displayed at checkout before you complete your purchase.
Will I receive tracking information?
When tracking is available, tracking information will be provided after your order has been shipped. Please allow some time for the carrier's tracking system to update.
Can I change my shipping address?
If you entered an incorrect shipping address, please contact us as soon as possible. We can only change an address before the order has been processed or shipped when possible.
Can I cancel my order?
You may request cancellation before your order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible.
What is your return policy?
Eligible purchases can generally be returned within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.
Who pays for return shipping?
For a change-of-mind return, the customer is generally responsible for return shipping costs.
If you receive a damaged, defective, incorrect, or materially different product, Power and Pedal will generally cover the reasonable return shipping cost.
What if my order arrives damaged?
Please contact us as soon as possible and provide details about the damage. We may request photographs of the product and packaging to help us investigate and resolve the issue.
What if I receive the wrong product?
Contact us promptly if you receive an incorrect product. We will review your order and work with you to find an appropriate resolution.
How long does a refund take?
Once a return has been approved and processed, the refund will be issued to the original payment method.
Power and Pedal generally processes approved refunds within 10 business days. Your bank or payment provider may require additional time for the funds to appear in your account.
Do you charge a restocking fee?
Power and Pedal does not charge a restocking fee for eligible returns unless otherwise stated on a specific product listing.
What payment methods do you accept?
Available payment methods are displayed at checkout. Payment options may vary depending on your location, device, order, and payment provider.
How can I contact Power and Pedal?
You can contact our customer service team by email or phone.
Email: contact@powerandpedal.shop
Phone: +1 562-655-8660
Power and Pedal
8731 & 8741 Pioneer Blvd
Santa Fe Springs, California 90670
United States
Website: powerandpedal.shop